Privacy and Refunds Policy

1. Information We Collect

• Personal Information: We may collect personal information such as your name, email address, phone number, and address when you schedule an appointment or contact us.
• Sensitive Information: We may collect information regarding your mental health, therapy assessments, or other personal details relevant to our services.
• Automatically Collected Information: Our website may collect information such as your IP address, browser type, and browsing history through cookies and similar tracking technologies.

2. How We Use the Information
We use your information to:

• Schedule appointments and provide therapeutic services.
• Communicate with you regarding your treatment.
• Improve our website and services.
• Comply with legal obligations and protect your health and safety.

3. How We Protect Your Information
We use industry-standard measures to protect your information, including secure servers, encryption, and access restrictions. Only authorized personnel have access to your personal and sensitive information.

4. Sharing of Information
We do not share your information with third parties, except:

• With your consent.
• To comply with legal obligations or in response to a court order.
• To prevent or respond to health and safety emergencies.

5. Your Rights
You have the right to access, correct, or delete your personal information, as well as to withdraw your consent to data processing. Please contact us to exercise these rights.

6. Cookies and Tracking
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings if you prefer.

7. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.

Contact Us
If you have any questions about this Privacy Policy, please contact us at:

• Phone: 9971694400
• Email: niharika@unfilteredpsychotherapy.in
• Address: UG-30, Upper Ground Floor, Ocus Quantum, Sector 51 Gurgaon

Refunds Policy

1. Appointment Cancellations and Rescheduling
   We understand that circumstances may change. To avoid charges, please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

   • Late Cancellations: Cancellations made less than 24 hours before your appointment time may incur a cancellation fee.
   • No-Show Policy: If you miss an appointment without notifying us, a full session fee may be charged.

2. Pre-Paid Sessions
   All payments for pre-paid sessions are non-refundable. We recommend scheduling your sessions in advance to ensure they are used within the specified time frame.

3. Non-Refundable Services
   Consultation fees, as well as certain promotional offers or packages, are non-refundable. Please check with us directly for more information on specific services.

4. Refund Process
   Please note that we do not offer refunds under any circumstances. If you have questions or concerns regarding any payments or services, please contact our office:

   • Phone: 9971694400
   • Email: niharika@unfilteredpsychotherapy.in

Contact Us
If you have any questions or need further clarification regarding our policy, feel free to reach out. We are happy to assist you.